Job for Quality Analyst in Rajkot
Reputed BPO Industry Requires Quality Analyst
Responsibilities :-
->The key role of call center quality assurance is ensuring that the agents provide quality service in line with the organizational objectives.
->Optimized quality assurance increases agents’ efficiency through behavior modification, enhanced quality service to customers and improved close rates.
->It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
->Developing Evaluation programs
->Keeping track of key industry trends
->Monitoring customer interaction
->Calibration Sessions
->Utilization of technology
->Training and coaching
->Compliance Monitoring
->Driving innovation and optimizing processes
->Competition Analysis
->Agent Engagement
->Revenue Growth
->Improving overall contact center efficiency
Requirements :-
->Bachelor’s Degree
->5+ years of managerial experience
->Customer service experience preferred
->Motivated self-starter
->Excellent verbal communication skills
->5+ years of call center experience preferred
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Required Education: Any Graduation With Relevant Experience (MBA preferred)
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Required Experience: 2 to 5 Year
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No Of Position: 1
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Location: Panchnath Plot
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Quality Analyst Salary: Upto 30K
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Industry: BPO
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Functional Area: Quality Analyst
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Designation: Quality Analyst
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Job Type: Full Time
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Working Hours: 10:45 AM To 08:30 PM
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Lunch Break: 1:00 PM To 2:00 PM
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Working Days: Monday Tuesday Wednesday Thursday Friday Saturday
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Link: https://spotinjob.com/vacancy-page/job-for-quality-analyst-in-panchnath-plot-rajkot
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Job Opening Status: On Going
Quality Analyst's Key Skills
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enhanced quality service to customers,Excellent understanding,Great verbal and written communication skills
Company Profile
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Company Name: Spot In Job Consultancy
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Profile: Job Consultancy - Recruitment Consultant
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Job Consultancy Contact Number: +917487923934
How to Apply for Quality Analyst Job in Rajkot, Gujarat
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