Job For Quality Analyst in Panchnath Plot Rajkot, Gujarat, India

Job for Quality Analyst in Rajkot

Reputed BPO Industry Requires Quality Analyst 

Responsibilities :-

->The key role of call center quality assurance is ensuring that the agents provide quality service in line with the organizational objectives.
->Optimized quality assurance increases agents’ efficiency through behavior modification, enhanced quality service to customers and improved close rates.
->It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
->Developing Evaluation programs
->Keeping track of key industry trends
->Monitoring customer interaction
->Calibration Sessions
->Utilization of technology
->Training and coaching
->Compliance Monitoring
->Driving innovation and optimizing processes
->Competition Analysis
->Agent Engagement
->Revenue Growth
->Improving overall contact center efficiency 

Requirements :-

->Bachelor’s Degree
->5+ years of managerial experience
->Customer service experience preferred
->Motivated self-starter
->Excellent verbal communication skills
->5+ years of call center experience preferred

 

  • Required Education: Any Graduation With Relevant Experience (MBA preferred)

  • Required Experience: 2 to 5 Year

  • No Of Position: 1

  • Location: Panchnath Plot

  • Quality Analyst Salary: Upto 30K

  • Industry: BPO

  • Functional Area: Quality Analyst

  • Designation: Quality Analyst

  • Job Type: Full Time

  • Working Hours: 10:45 AM To 08:30 PM

  • Lunch Break: 1:00 PM To 2:00 PM

  • Working Days: Monday   Tuesday   Wednesday   Thursday   Friday   Saturday  

  • Link: https://spotinjob.com/vacancy-page/job-for-quality-analyst-in-panchnath-plot-rajkot

  • Job Opening Status: Completed

Key Skills

  • enhanced quality service to customers,Excellent understanding,Great verbal and written communication skills

Company Profile

  • Company Name: Spot In Job Consultancy

  • Profile: Job Consultancy - Recruitment Consultant

  • Job Consultancy Contact Number: +917487923934

How to Apply

To apply for this job position please use the form below. or Apply on Whatsapp


FAQs

Call 7487923934 for more details.
No, we don't charge anything from candidates and nor work with companies that charge candidates after joining. So this is our clear policy to that neither we charge and nor the companies we work with can charge the candidates.
Please find the below details Preferred Industry - The industry you would like to apply like - IT, Manufacturing, Banking etc. Preferred Location - Rajkot, Ahmedabad, Pune, Banglore Job Type - Full Time / Part Time
We publish all the job openings that we have from the various companies, you can directly search for the relevant job opening and upload your cv. Before scheduling the job interview we will supply all the relevant company details along with timings and co
To make your cv/resume, you can go to the link --> https://spotinjob.com/cv-maker and once resume/cv is created just upload the details to https://spotinjob.com/upload-cv and we will be back with the relevant positions.

What Our Clients & Candidates Say About Our Recruitment Agency

What our Clients & Placed Candidates has to say about our Job Recruitment Service