Job For Quality Analyst in Panchnath Plot Rajkot, Gujarat, India

Job for Quality Analyst in Rajkot

Reputed BPO Industry Requires Quality Analyst 

Responsibilities :-

->The key role of call center quality assurance is ensuring that the agents provide quality service in line with the organizational objectives.
->Optimized quality assurance increases agents’ efficiency through behavior modification, enhanced quality service to customers and improved close rates.
->It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilities.
->Developing Evaluation programs
->Keeping track of key industry trends
->Monitoring customer interaction
->Calibration Sessions
->Utilization of technology
->Training and coaching
->Compliance Monitoring
->Driving innovation and optimizing processes
->Competition Analysis
->Agent Engagement
->Revenue Growth
->Improving overall contact center efficiency 

Requirements :-

->Bachelor’s Degree
->5+ years of managerial experience
->Customer service experience preferred
->Motivated self-starter
->Excellent verbal communication skills
->5+ years of call center experience preferred


  • Required Education: Any Graduation With Relevant Experience (MBA preferred)

  • Required Experience: 2 to 5 Year

  • No Of Position: 1

  • Location: Panchnath Plot

  • Quality Analyst Salary: Upto 30K

  • Industry: BPO

  • Functional Area: Quality Analyst

  • Designation: Quality Analyst

  • Job Type: Full Time

  • Working Hours: 10:45 AM To 08:30 PM

  • Lunch Break: 1:00 PM To 2:00 PM

  • Working Days: Monday   Tuesday   Wednesday   Thursday   Friday   Saturday  

  • Link:

  • Job Opening Status: Completed

Key Skills

  • enhanced quality service to customers,Excellent understanding,Great verbal and written communication skills

Company Profile

  • Company Name: Spot In Job Consultancy

  • Profile: Job Consultancy - Recruitment Consultant

  • Job Consultancy Contact Number: +917487923934

How to Apply

To apply for this job position please use the form below. or Apply on Whatsapp


Call 7487923934 for more details.
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Please find the below details Preferred Industry - The industry you would like to apply like - IT, Manufacturing, Banking etc. Preferred Location - Rajkot, Ahmedabad, Pune, Banglore Job Type - Full Time / Part Time
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