Job For Operation manager in Rajkot
Reputed BPO Industry Requires Operation Manager
Responsibilities :-
->Conduct staff performance reviews assess needs, cost/benefit analysis, and other operational strategy assessments.
->Establish a high standard for productivity, quality, customer service as well as define user guidelines.
->Develop company systems for customer interaction and voice response and control the implementation process.
->Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
->Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
->Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
->Summarize, collect and analyze call center trends and data for regular performance reports.
->Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
->Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
Requirements :-
->Bachelor’s Degree
->5+ years of managerial experience
->Customer service experience preferred
->Motivated self-starter
->Excellent verbal communication skills
->5+ years of call center experience preferred
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Required Education: Any Graduation With Relevant Experience (MBA preferred)
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Required Experience: 2 to 5 Year
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No Of Position: 1
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Location: Panchnath Plot
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Operation manager Salary: Upto 35K
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Industry: CA Firm
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Functional Area: Operation
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Designation: Operation manager
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Job Type: Full Time
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Working Hours: 09:00 AM To 07:00 PM
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Lunch Break: 1:30 PM To 2:30 PM
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Working Days: Monday Tuesday Wednesday Thursday Friday Saturday
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Link: https://spotinjob.com/vacancy-page/job-for-operation-manager-in-panchnath-plot-rajkot
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Job Opening Status: Completed
Key Skills
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Excellent understanding,Advanced customer focus,customer service skills,Exceptional training,Great verbal and written communication skills
Company Profile
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Company Name: Spot In Job Consultancy
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Profile: Job Consultancy - Recruitment Consultant
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Job Consultancy Contact Number: +917487923934
How to Apply
To apply for this job position please use the form below. or Apply on Whatsapp