Job For Operation manager in Rajkot
Reputed BPO Industry Requires Operation Manager
->Conduct staff performance reviews assess needs, cost/benefit analysis, and other operational strategy assessments.
->Establish a high standard for productivity, quality, customer service as well as define user guidelines.
->Develop company systems for customer interaction and voice response and control the implementation process.
->Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
->Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
->Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
->Summarize, collect and analyze call center trends and data for regular performance reports.
->Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
->Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
->5+ years of managerial experience
->Customer service experience preferred
->Excellent verbal communication skills
->5+ years of call center experience preferred
Required Education: Any Graduation With Relevant Experience (MBA preferred)
Required Experience: 2 to 5 Year
No Of Position: 1
Location: Panchnath Plot
Operation manager Salary: Upto 35K
Industry: CA Firm
Functional Area: Operation
Designation: Operation manager
Job Type: Full Time
Working Hours: 09:00 AM To 07:00 PM
Lunch Break: 1:30 PM To 2:30 PM
Working Days: Monday Tuesday Wednesday Thursday Friday Saturday
Job Opening Status: Completed
Excellent understanding,Advanced customer focus,customer service skills,Exceptional training,Great verbal and written communication skills
Company Name: Spot In Job Consultancy
Profile: Job Consultancy - Recruitment Consultant
Job Consultancy Contact Number: +917487923934
How to Apply
To apply for this job position please use the form below. or Apply on Whatsapp